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If you need any support, questions answered or just saying hello - we're always happy to hear from you!

Email us at hello@esrathelabel.com.au or you can use our contact form below.

We'll be in touch as soon as possible!

Esra The Label pieces are designed using standard Australian children's sizing.

Some styles are intentionally oversized for a relaxed fit - where applicable, this will be clearly noted in the product description.

A detailed size guide is coming soon 🤍

All Australian & New Zealand orders are shipped via Australia Post Parcel Post.

Orders are processed within 1–3 business days (slightly longer during launches and sale periods), with estimated delivery times from dispatch:

Australia

Standard: 3-6 working days after dispatch

Express: 1-5 working days after dispatch

New Zealand

Standard: 4-7 Business Days

Express: 2-5 Business Days

Delivery estimates are provided by Australia Post and may vary due to weather or other unforeseen delays.

Authority to Leave

Orders are sent with Authority to Leave unless a signature is requested. If you'd prefer a signature on delivery, please contact us before your order is dispatched.

Tracking

You'll receive a shipping confirmation email with tracking details as soon as your order has been dispatched.

Shipping Costs

Shipping is calculated at checkout based on your location and selected shipping method.

Lost or Delayed Parcels

Once your order has been dispatched, it is in the care of Australia Post. For delivery updates, delays or transit enquiries, please contact Australia Post directly.

We understand that sometimes things don't work out. If you've changed your mind, you can return eligible items within 14 days of receiving your order for a store credit.

To request an exchange or return, email hello@esrathelabel.com.au with your order number and the item/s you'd like to send back. Once your return has been received and approved, we'll issue a store credit for the value of the returned item/s, which can be used on any future purchase.

This policy applies to change-of-mind returns and does not affect your rights under the Australian Consumer Law.

Faulty Items

If your item arrives with a manufacturing fault, please contact us within 14 days of delivery. Include your order number with clear photos of the fault and we will review your claim as soon as possible. Approved faulty items are eligible for a full refund.

Return Conditions

Returned items must be:

In their original condition
Unworn, unwashed and unaltered
Returned with all original tags attached

Please note that original shipping costs are non-refundable.

Store Credit

Store credit is issued for the original purchase value excluding shipping and is valid for 12 months. Your credit will be emailed as a unique gift card code to use at checkout.

Note: Items sent back to us without first requesting a return will not be accepted.